Capitalism thrives on both shared values and understanding, and when the latter is at risk every time we pick up the phone, companies alienate us, the customers on whom they rely.
The plan to destroy America has been a long time in the works. But when COVID hit-the Biden admin shut down small businesses and left Amazon and big box to do what they do- DESTROY LOCAL BUSINESSES.
the American People who WANT America to be strong again MUST BREAK THE AMAZON/big box habit.
I would love for the Trump administration or the Republicans propose and enact a limited, well structured (fraud proof), federal grant to American small business owners who lost their businesses under the draconian, unconstitutional (or 'facist' if you prefer) state government mandated lockdowns. Perhaps one of the stipulations might be the new business must be opened in a state that had no such mandates or a state that has publicly admitted its actions were unconstitutional (facist) and commits to supplement the grant with matching funds to reach the required amount.
You should run for Congress in whatever state you live in. Your proposal is astoundingly well thought out and doable. AND you correctly denominated government use of and deference to corporatism as "facist", just as Mussolini coined the term to mean.
Trust is a natural resource and the fundamental thing that makes cultures wealthy. (I do miss the continued presence of Dr. Jordan Peterson and pray he is on the mend.)
For me the frustration lies when the call center person comes on the line and immediately goes into the "how is your day going.." and this will go on for a few minutes. All I want to do is get straight to the issue. Maybe this is a diffusing strategy? Idk, but I have little patience for it.
They are Hindus and they are trained to say this because they are taught that Americans expect "personal" friendliness from service workers, sort of like cashiers who say "have a good one" [good what never specified] or hookers who say " you were the best one I ever did".
Not only are some offshore accents difficult to understand, when I ask for a repeat of an answer I get a rude, aggressive "I already ansered you.." sort of response. There's a cultural difference that can't be trained.
Especially get rid of the--"I can help you in the --chat" Then all a person gets is canned answers that do not come close to solving the problem--and add to the frustration.
A.I. has replaced many of the foreign call center people. You ARE talking to a machine but even though you don‘t get your issues resolved, you can at least understand them. And the foreign workers benefitted too because it is rumoured that they found work as newsreaders for our national Canadian Broadcast Organisation.
BAM! Hit nail on the head. But no nail was harmed in your post, of course. I have doubts that the FCC will follow through and, even if it does, will King Boasberg approve? I doubt it. Also, why hasn't the FTC already done this? Oh, yeah, one federal agency cannot mess around in the claimed jurisdiction of another federal agency, except the FBI. Which can claim jurisdiction over the crimes of littering committed in Mayberry.
Yes! Chewy has American call center reps and they are so good. I also don’t want to be told that I can change my life insurance or whatever in the app. I do not want the stupid app.
I am so relieved to read that many share my frustration. It is appalling that so many firms have thrown us to the wolves having to fend for ourselves word by word in an attempt to be understood and assisted
The plan to destroy America has been a long time in the works. But when COVID hit-the Biden admin shut down small businesses and left Amazon and big box to do what they do- DESTROY LOCAL BUSINESSES.
the American People who WANT America to be strong again MUST BREAK THE AMAZON/big box habit.
I would love for the Trump administration or the Republicans propose and enact a limited, well structured (fraud proof), federal grant to American small business owners who lost their businesses under the draconian, unconstitutional (or 'facist' if you prefer) state government mandated lockdowns. Perhaps one of the stipulations might be the new business must be opened in a state that had no such mandates or a state that has publicly admitted its actions were unconstitutional (facist) and commits to supplement the grant with matching funds to reach the required amount.
You should run for Congress in whatever state you live in. Your proposal is astoundingly well thought out and doable. AND you correctly denominated government use of and deference to corporatism as "facist", just as Mussolini coined the term to mean.
Yes. Yes. Yes! Give me humans and I will return to your company again!
Trust is a natural resource and the fundamental thing that makes cultures wealthy. (I do miss the continued presence of Dr. Jordan Peterson and pray he is on the mend.)
For me the frustration lies when the call center person comes on the line and immediately goes into the "how is your day going.." and this will go on for a few minutes. All I want to do is get straight to the issue. Maybe this is a diffusing strategy? Idk, but I have little patience for it.
They are Hindus and they are trained to say this because they are taught that Americans expect "personal" friendliness from service workers, sort of like cashiers who say "have a good one" [good what never specified] or hookers who say " you were the best one I ever did".
Having worked in a call center for the IRS, this rings true in so many ways.
What America NEEDS TO DO is REVITALIZE towns and cities and STOP using Amazon and big box.
Shop Local - no order online. That brings business and jobs and opportunity.
amazon and big box CHOKE THE LIFE OUT OF THIS COUNTRY!
Not only are some offshore accents difficult to understand, when I ask for a repeat of an answer I get a rude, aggressive "I already ansered you.." sort of response. There's a cultural difference that can't be trained.
Exactly. I've often encountered the same attitude.
And let us minimize use of text or email only interactions that are inefficient and impersonal.
Especially get rid of the--"I can help you in the --chat" Then all a person gets is canned answers that do not come close to solving the problem--and add to the frustration.
And often absolutely irrelevant.
Excellent article
Please. And soonest.
Correct, thank you; I caught it after the fact and decided to hope everyone else's brains would auto-correct to compensate for my clumsy thumbs.
A.I. has replaced many of the foreign call center people. You ARE talking to a machine but even though you don‘t get your issues resolved, you can at least understand them. And the foreign workers benefitted too because it is rumoured that they found work as newsreaders for our national Canadian Broadcast Organisation.
BAM! Hit nail on the head. But no nail was harmed in your post, of course. I have doubts that the FCC will follow through and, even if it does, will King Boasberg approve? I doubt it. Also, why hasn't the FTC already done this? Oh, yeah, one federal agency cannot mess around in the claimed jurisdiction of another federal agency, except the FBI. Which can claim jurisdiction over the crimes of littering committed in Mayberry.
Yes! Chewy has American call center reps and they are so good. I also don’t want to be told that I can change my life insurance or whatever in the app. I do not want the stupid app.
I am so relieved to read that many share my frustration. It is appalling that so many firms have thrown us to the wolves having to fend for ourselves word by word in an attempt to be understood and assisted
A.I. Has replaced
Ai will answer your calls.
Wait...are you AI?
I do not want you to to right.
"be right"?